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 Company Policy and Procedure
Frequency of Service
One service visit weekly or a maximum of 50 visits per year. Except for emergencies Blue Safari Pool Service will make every attempt to notify you of any temporary change of service day.  If an emergency occurs, Blue Safari will notify you at the earliest available time.
Service Day
Service visits will be on the same pre-determined day except for emergency situations, holidays or adjustment for personal time off.  If a permanent  change in service day becomes necessary, Blue Safari Pool  Service will discuss the matter with the customer prior to making changes.  Blue Safari Pool Service reserves the right to rearrange route sequence within a particular service day.  This may affect service call arrival time.
Time Allotted
Service time on your property may vary depending on the condition of the pool. In normal situations 15 minutes are allotted to properly clean your pool. 4x5x visits per month, full weekly maintenance on a pool, up to one hour total visit hours each month. 
Holidays
During holidays, Blue Safari Pool Service may change the service day so as to accommodate all of our customers. As each holiday is different, they will be handled on an individual basis. You will be advised either with our invoice mailing or a note left by the technician. 
.Personal Time
During holidays,  Blue Safari Pool Service may change the service day so as to accommodate all of our customers. As each holiday is different, they will be handled on an individual basis. You will be advised either with our invoice mailing or a note left by the technician
ChemicalsChemicals Included with Service
Blue Safari Pool Service will maintain a sufficient supply of the following chemicals to insure proper water balance and purity.a)     Chlorine - for maintaining water purityb)     Acid - for lowering pH & total alkalinityc)     Soda Ash – for raising pHd)     Sodium Bicarbonate - for raising total alkalinity
Blue Safari Pool Service reserves the right to use various forms of the above chemicals to maintain proper  water balance and purity.  Blue Safari Pool Service will determine the proper quantity of trichlor tabs required for proper water balance and purity
Chemicals Included with Service - Salt Water Pools
Blue Safari Pool Service will maintain a sufficient supply of the following chemicals to insure proper water balance and purity.a)     Salt - For proper sanitizer generationb)     Acid - for lowering pH & total alkalinityc)     Soda Ash – for raising pHd)     Sodium Bicarbonate - for raising total alkalinity  Blue Safari Pool Service reserves the right to use various forms of the above chemicals to maintain proper water purity and balance.
Chemicals not Included with Service
Including but not limited to chemicals required for stabilization (cyanuric acid), pool shocking, algae treatments, stain treatments or phosphate control.  If it is determined, through no fault of  Blue Safari Pool Service that additional chemicals or chemical treatments will be required to treat a particular problem, the customer will be consulted prior to treatment.

Chemical Testing & Maintenance
Weekly Testing Procedure
Blue Safari Pool Service Inc., will test for proper chlorine and pH levels weekly and adjust with appropriate chemicals to maintain those levels until the next scheduled visit. Blue Safari Pool Service Inc., will maintain a record of scheduled visits with the chemical readings and amounts added for permanent record.If it is determined either by testing, current weather conditions or equipment malfunction that shock treatment is necessary,  Blue Safari Pool Service Inc. will proceed with the treatment and advise the customer of this action.  Additional charges may apply.
Note! Blue Safari Pool Service, Inc. estimates proper chemical adjustments based on existing conditions.  Extreme weather changes or excessive debris entering the pool after a service visit can change conditions dramatically. Blue Safari pool service, Inc. will not be responsible for unreasonable changes following a service visit.
Other Scheduled Chemical Testing
Chemical testing for total alkalinity will be performed monthly.  Testing for calcium hardness, cyanuric acid, total dissolved solids (TDS) and sodium chloride (See also Salt Water Pools) will be performed quarterly or as indicated by an apparent problem.
Note!  In order for Blue Safari Pool Service, Inc. to properly monitor your pool, it is not recommended the customer add chemicals or clean filters without advising Blue Safari of such action.  Blue Safari Pool Service, Inc. will not assume any responsibility for addition of  chemicals or service to the pool or equipment by the customer or other outside source.
Third party testing/evaluation
In the event third party chemical testing is acquired by the customer, Blue Safari Pool Service will review those results with the customer for comparison purposes only. If chemical adjustment is indicated by the third party test, the customer will be requested to supply those chemicals other than the normal maintenance chemicals provided by Blue Safari Pool Service. This includes but is not limited to treatment for nitrates, phosphates, calcium hardness and algae control. Blue Safari  Pool Service can provide the necessary chemicals at an additional cost.
Unless prior approval is obtained by Blue Safari Pool Service third party chemical treatments will not be subject to reimbursement. Blue Safari Service will not assume liability for any third party chemical treatments. If additional labor, chemicals or materials are required as a result of treatment by a third party, additional charges will be applied.
Green Algae Treatment
Generally a clean and properly sanitized pool will not encounter green  algae problems.  If a swimming pool maintained weekly by  Blue Safari Pool Service has indications of green algae or actually has green algae, Blue Safari Pool Service will recover the pool or treat the algae at no cost to the customer. Customers are encouraged to contact Blue Safari Pool Service immediately if it appears a problem exists.  Additional charges may apply if a problem with the filter system or cleaning system exists or algae growth due to excessive vegetation is apparent.  Blue Safari will discuss the problem with the customer.  
Generally a clean and properly sanitized pool will not encounter green  algae problems.  If a swimming pool maintained weekly by Blue Safari Pool Service has indications of green algae or actually has green algae, Blue Safari Pool Service will recover the pool or treat the algae at no cost to the customer. Customers are encouraged to contact Blue Safari Pool Service immediately if it appears a problem exists.  Additional charges may apply if a problem with the filter system or cleaning system exists or algae growth due to excessive vegetation is apparent. Blue Safari will discuss the problem with the customer.  
Other Algae Treatment & Control
Treatments for other than green algae, both initial and maintenance, are not included with regular pool service.  This includes but is not limited to yellow (mustard), pink, brown and black algae. If it is determined algae are a problem and treatment is advised, the customer will be contacted for treatment approval.  Blue Safari Pool Service may perform treatments with customer supplied chemicals if desired. We can advise you on the proper chemicals to purchase if requested. Blue Safari Pool Service will not be responsible for chemical treatments with customer supplied materials.  Blue Safari Pool Service will follow and apply algae treatments according to the chemical manufacturer's instructions.  Blue Safari Pool Service does not offer a warranty on algae treatments nor performance of the product used for treatment. Blue Safari Pool Service will not be responsible for algae returning to the pool and requiring additional treatments.  If chemical algae treatment is declined by the customer and excessive cleaning/maintenance becomes necessary additional charges may apply. If during the course of weekly pool service a pool encounters algae problems due to non-performance on the part of  Blue Safari Pool Service the pool will be treated for the appropriate algae or recovered at no cost to the customer.   Blue Safari will not however, reimburse the customer for additional electricity required to operate the filtering system.  Missed visits through no fault of  Blue Safari Pool Service due to access limitations or extreme weather conditions does not apply.
Pool Cleaning Services
Pools with Automatic Cleaning Systems
An automatic cleaning system is defined as either a suction type, pressure type or in-floor cleaning systems that operates daily during the normal filter cycle.  Pools with a qualified cleaning system will be serviced as follows:* Empty skimmer basket(s) - Every visit * Net/skim water surface as needed - Every visit * Brush walls, steps, seats and tile line - Every visit * Chemical test - chlorine & pH - Every visit * Adjust chlorine level & pH as needed - Every visit * Add chlorine tabs as needed - Every visit * Chemical test - total alkalinity - Monthly * Observe cleaner operation - Every visit * Empty in-line strainer basket or cleaner bag - As needed * Empty pump basket - Every visit or as needed * Equipment check - Every visit * Salt water pools - Clean and/or inspect cell every visit or as needed 

Pools without Automatic Cleaning Systems
Customers subscribing to service for a pool without a cleaning system will receive the following services.  Vacuuming will be performed at the discretion of the service technician.  (See 4.4 Vacuuming)* Empty skimmer basket(s) - Every visit * Net/skim water surface as needed - Every visit * Brush walls, steps, seats and tile line - Every visit * Vacuum/Brush pool bottom - As needed * Chemical test - chlorine & pH - Every visit * Adjust chlorine level & pH as needed - Every visit * Add chlorine tabs as needed - Every visit * Chemical test - total alkalinity - Monthly * Observe cleaner operation - Every visit * Empty in-line strainer basket or cleaner bag - As needed * Empty pump basket - Every visit or as needed * Equipment check - Every visit * Salt water pools - Clean and/or inspect cell every visit or as needed.
 Blue Safari Pool Service will make every effort to have your pool properly serviced in the time allotted. Excessive cleaning, through no fault of  Blue Safari  Pool Service, for reasons including but not limited to storms, lack of cleaner operation, non-operational cleaning system, landscape contractor debris, cleaner failure, algae or other water problems may require an additional charge. If  Blue Safari Pool Service determines, at the time of cleaning, that additional visits are required to properly clean your pool for reasons including, but not limited to, storms, lack of cleaner operation, cleaner failure, algae or other water problems, the customer will be notified. Blue Safari  Pool Service will bring the pool to a reasonably stable level until either the next scheduled service visit or an additional service visit is approved by the customer.If the cleaning system is inoperable or not functioning at the time of the service visit, the customer will be advised.Certain weather conditions limit the effectiveness of complete pool service in addition to being a safety hazard.  In the event of, including but not limited to, rain, high winds or extreme monsoon conditions, service will resume with the next visit.  No concession in service rate will be given. 
Excessive cleaning time and storm cleanup
Blue Safari  Pool Service will make every effort to have your pool properly serviced in the time allotted. Excessive cleaning, through no fault of Blue Safari  Pool Service, for reasons including but not limited to storms, lack of cleaner operation, non-operational cleaning system, landscape contractor debris, cleaner failure, algae or other water problems may require an additional charge. If Blue Safari  Service determines, at the time of cleaning, that additional visits are required to properly clean your pool for reasons including, but not limited to, storms, lack of cleaner operation, cleaner failure, algae or other water problems, the customer will be notified. Blue Safari  Pool Service will bring the pool to a reasonably stable level until either the next scheduled service visit or an additional service visit is approved by the customer.If the cleaning system is inoperable or not functioning at the time of the service visit, the customer will be advised.Certain weather conditions limit the effectiveness of complete pool service in addition to being a safety hazard.  In the event of, including but not limited to, rain, high winds or extreme monsoon conditions, Blue Safari  Pool Service may elect to provide chemical and basket/strainer check only.  Full service will resume with the next visit.  No concession in service rate will be given.
Vacuuming
Unless monthly pool service specifically includes vacuuming, Blue Safari  Pool Service will only vacuum if necessary.  Vacuuming will be at the discretion of the technician.Pools with non-operational cleaning systems may be vacuumed a maximum of once a month at the discretion of the technician.  If more frequent vacuuming becomes necessary, the problem will be discussed with the customer.  Additional charges may apply for pools requiring excess vacuuming. 
Personal Items
Water toys, inflatable lounges and other personal items will only be removed if they inhibit proper servicing of the pool/spa, cleaner operation or water circulation
Pool covers & debris nets (Non powered)
Cover removal and replacement is not included with regular service. It is recommended the customer have the cover removed for cleaning.  As it normally requires more than one (1) person to remove a cover, Blue Safari Pool Service is willing to attempt removal with the customer’s help.If Blue Safari Pool Service is to remove and replace a pool cover for cleaning, additional charges may apply.  If a cover is in place upon arrival, Blue Safari Pool Service will service the pool with the cover in place. Note! Because of the extreme temperatures generated directly below solar pool covers the likelihood of problems with algae forming increases.  It is recommended the customer operate the circulation system when solar covers are in place.  If it becomes apparent algae is present and treatment is necessary additional charges for algae removal will be applied.
Tile and Water Line
Blue Safari Pool Service normally brushes the water line weekly.  Schedule permitting, with the exception of occasional spot tile cleaning overall manual scrubbing of tile is not included with service.  If excessive calcium buildup is evident, professional tile cleaning may be required.
Calcium Nodules
Schedule permitting, with the exception of occasional spot scrubbing, calcium nodule removal is not included with service.
Repairs
Repairs to equipment including but not limited to pump/motor replacement, filter cleaning (other than indicated in section 6.4), plumbing repairs etc. are not included with weekly pool maintenance and will not be performed during a scheduled service visit.  An additional service call will be required or the repair will be performed during a later visit.  Additional charges may apply.If Blue Safari is unable to perform the repair and outside services are required, we will discuss the matter with the customer prior to contacting an outside repair company.  The customer has the option of arranging for outside service or allowing Blue Safari to make such arrangements.Minor repairs including but not limited to, pump impeller cleanout, o-ring replacement, water leveler adjustment or replacement etc. may be performed during a service visit.  The Blue Safari Pool Service technician will determine if the schedule will allow the additional time required.
Customer Responsibility
Water Level
It is the customer’s responsibility to maintain proper water level in the pool at all times.  Pools utilizing an automatic water leveler need to be monitored by the customer.  If it appears the leveler is not operating properly the customer should advise Blue Safari Pool Service of the problem and add water manually until the next scheduled service visit. Blue Safari Service may adjust or replace the necessary parts as needed.  If the pool does not have an automatic water leveler, the customer is to manually add water to maintain the proper level
Low Water Level
Upon arrival for servicing, if the pool water level is too low for proper pump operation, Blue Safari Pool Service will service the pool with low water and advise customer to add water as soon as possible.  If the customer is not available to add water, Blue Safari Pool Service will add water for an additional charge.  Blue Safari  Service may require an additional visit to manually add water. Blue Safari will not be responsible for damage to the pool or equipment if proper water level is not maintained. 
High Water Level
Upon arrival for servicing, if the pool water level is too high, Blue Safari Pool Service may lower the water level if a convenient apparatus is available. Eg. sand filter with backwash capabilities, hose connection etc. Customers with D.E. (diatomaceous earth) filters, backwashing will be used only as a last resort.  If the pool requires a remote pump to lower the water level Blue Safari Pool Service will schedule a visit for this action.  An additional service charge will apply.
Surrounding Landscape/Vegetation
The surrounding landscape and amount of debris entering the pool needs to be monitored by the customer.  If excessive vegetation is consistently present in the pool Blue Safari Pool Service will discuss the matter with the customer.  The customer may wish to cut back or prune the foliage surrounding the pool.Additional cleaning charges may be imposed if the surrounding vegetation consistently causes excessive cleaning time.It is the customer’s responsibility to advise their landscaping contractor(s) to minimize the surrounding vegetation. Landscaping contractors should minimize the amount of debris left in the pool after surrounding vegetation is trimmed.Toys & Inflatables
As it is our policy to not remove pool toys, inflatable lounges, dog bones etc. the customer should visually inspect the pool occasionally for these items and remove them.  If left in the pool on your service day, Blue Safari may not remove them unless it appears circulation or cleaning will be obstructed
Filters - Maintenance & Backwashing
Blue Safari Service monitors the pressures of the filters on a weekly basis. Backwashing is performed when either time (since the last backwashing) or a marked increase in pressure is observed. 
Diatomaceous Earth Filters (D.E.)
Blue Safari Pool Service monitors the pressures of the filters on a weekly basis. Backwashing is performed when either time (since the last backwashing) or a marked increase in pressure is observed.  As the quantity if diatomaceous earth expelled during backwashing is unknown, Blue Safari Pool Service will attempt to approximate the proper quantity of D.E. powder to add after backwashing to prevent D.E. from entering the pool.
Diatomaceous Earth Filter Maintenance
It is recommended D.E. filters be disassembled, inspected and cleaned thoroughly at least once every year.  Blue Safari Pool Service provides this service for an additional charge if the customer does not wish to clean the filter.  If regular filter cleaning is declined by the customer, the responsibility of chemical and algae control by Blue Safari Pool Service may be limited.
Cartridge Filters - Single ElementSingle element cartridge filters with an effective filtration area of less than 200